Customer Service
Why EDC Wholesale
- Dropshipping without additional costs
- Ordered before 11 PM, shipped the same day
- Enhanced Feeds and API-Options
- Pay fast and safe by Visa/Mastercard, Paypal or Banktransfer.
Home / Customer Service / Shipping and discretion
We always make discretion a primary consideration. As such, we ensure that all parcels leaving the warehouse are plain and nondescript. We also pride ourselves on quick delivery. In most cases, orders placed before 11 p.m. are dispatched the very same day.
The delivery time for shipments to the Netherlands, Belgium and Germany is one business day after we have received your payment. Read more.
All of our orders are packed in neutral packaging without featuring the name or logo of EDC Wholesale anywhere. Your parcel will not be delivered to your neighbour's house in your absence. Read more.
When you place an order with EDC Wholesale, you are given the option (within the Netherlands) of choosing the delivery date yourself. Read more.
We’re happy to help you monitor the status of your order. Read more.
Would you or your client prefer to collect the order from a collection point? Then EDC Wholesale will have the parcel sent directly to one of the more than 2,400 PostNL collection points. This service is also available with drop-ship orders. Read more.
For Belgian clients, we offer the possibility to collect orders from a Bpost point. This service is also available with drop-ship orders. Read more.
For German clients, we offer the possibility to collect orders from a DHL Packstation. This service is also available with drop-ship orders. Read more.
You can also arrange to pick up your order yourself from our warehouse in Veendam. Read more.
The shipping costs within the Netherlands, Belgium and Germany are €6.50. Shipping is free for orders above €650 (excl. VAT, for deliveries within the Netherlands, Belgium and Germany). Read more.